Terms of service

Welcome to The Sterling Forge! These Terms of Service ("Terms", "Agreement") govern your use of our website, www.[yourstorename].com (the "Site"), as well as any products and services provided by us. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.

1. Acceptance of Terms

By accessing or using the services of The Sterling Forge via our website, you agree to comply with and be bound by these Terms and our Privacy Policy, which are incorporated herein by reference.

2. Eligibility

To use our services, you must be at least 18 years of age or the age of majority in your jurisdiction, and possess the legal authority to enter into these Terms.

3. Account Registration

To make a purchase or access certain features, you may need to create an account on our website. You agree to provide accurate, current, and complete information and keep your account details up to date. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.

4. Products and Availability

We strive to ensure that the products listed on our website are available, but we do not guarantee that all products will be in stock at all times. We reserve the right to modify, suspend, or discontinue any product or service at our discretion, at any time.

5. Pricing and Payment

  • All prices on the website are in INR (Indian Rupees) unless otherwise stated.
  • Prices may change without notice due to factors such as market conditions, supplier pricing, or other factors.
  • Payment for products must be made at the time of purchase via the available payment methods (e.g., credit card, debit card, net banking, UPI, etc.).
  • You agree to pay all applicable taxes, including but not limited to GST, as required by Indian law.

6. Order Acceptance and Cancellation

  • We reserve the right to accept or decline orders at our discretion, even after order confirmation. If an order is declined, we will notify you as soon as possible.
  • Once an order is placed, you will receive a confirmation email. If the order is shipped, you will receive a tracking number.
  • In the event of product unavailability or other issues, we may cancel or modify an order. You will be notified of any such changes and issued a refund if necessary.

7. Shipping and Delivery

  • We offer shipping to most locations within India. Delivery times may vary based on your location and shipping method selected at checkout.
  • Delivery charges will be calculated at checkout based on the shipping method and delivery location.
  • You are responsible for providing accurate shipping information. Any incorrect information may result in delays or additional shipping costs.

8. Returns and Refunds

  • We accept returns or exchanges on products that are damaged, defective, within 3 days of receiving the item.
  • All returns must be in their original condition and packaging. .
  • Refunds will be issued via the original payment method or as store credit, depending on the circumstances.
  • Please refer to our Returns and Refund Policy for more details.

9. Intellectual Property

  • All content on the Site, including logos, images, text, and other materials, is the property of [The Sterling Forge] and is protected by intellectual property laws.
  • You may not use any content from the Site without express permission from us.

10. User Conduct

You agree not to:

  • Engage in any fraudulent activity or misrepresentation when using the Site.
  • Post or transmit any content that is unlawful, harmful, abusive, defamatory, or otherwise objectionable.
  • Interfere with or disrupt the Site or servers or networks connected to the Site.

11. Limitation of Liability

  • To the fullest extent permitted by law, The Sterling Forge and its affiliates, suppliers, and partners are not liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, arising out of or in connection with the use or inability to use our products or services.
  • Our liability is limited to the purchase price of the product or service in question.

12. Indemnification

You agree to indemnify and hold harmless The Sterling Forge, its affiliates, officers, agents, and employees from any claims, losses, or damages arising from your use of the Site, violation of these Terms, or violation of any law or the rights of a third party.

13. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our Site, you consent to the collection and use of your information as described in our Privacy Policy.

14. Governing Law and Dispute Resolution

  • These Terms are governed by and construed in accordance with the laws of India.
  • Any disputes arising under these Terms shall be resolved through arbitration under the rules of the Indian Arbitration and Conciliation Act, 1996. The place of arbitration shall be [Mumbai, India].
  • If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15. Modifications to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.

16. Contact Information

If you have any questions regarding these Terms or need to contact us for any reason, please reach out to us at:

  • Email: contact@thesterlingforge.in
  • Phone: [Insert Contact Number]