Shipping policy

Welcome to The Sterling Forge! We’re committed to providing our customers with high-quality products and a smooth shopping experience. Below is our Shipping Policy, which outlines how we handle your orders, shipping methods, and delivery times. Please read this carefully before placing your order.

1. Shipping Locations

We currently offer shipping throughout India. Whether you’re located in a metro city like Delhi, Mumbai, or Bangalore, or in smaller towns and cities, we ensure timely delivery for all our customers across the country.

International Shipping: At this time, we do not offer international shipping.

2. Processing Time

  • Order Processing: After placing your order, our team will process it within 1-2 business days. This includes verifying payment and packaging your items. Orders are only processed on business days (Monday to Friday, excluding public holidays).

  • Shipping Time: Once your order has been processed, it will be dispatched for delivery based on the shipping method selected at checkout.

3. Shipping Methods & Delivery Time

Delivery times depend on your location and the shipping method chosen at checkout:

  • Standard Shipping:
    • Estimated Delivery Time: 5-7 business days for major cities, 7-10 business days for other regions.

Please note that shipping times are estimates and may vary due to weather conditions, holidays, or unforeseen circumstances.

4. Shipping Costs

Shipping costs depend on the size, weight, and delivery location of your order. The cost will be calculated and displayed at checkout before you confirm your purchase.

 

5. Track Your Order

Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to track the status of your order directly from the courier's website.

6. Delivery Issues

If there are any issues with the delivery (e.g., delayed shipment, missing package), please contact our customer support team at [thesterlingforge@gmail.com] or [Your Support Phone Number]. We’ll do our best to resolve the issue as quickly as possible.

7. Address Accuracy

Please ensure that the shipping address provided is correct and complete. We are not responsible for any delays or misdeliveries caused by incomplete or incorrect addresses. If you need to make changes to your address after placing the order, please contact us immediately at [thesterlingforge@gmail.com]. We will not accept any changes in the address after the product has been shipped.

8. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact our customer service team within 72 hours of receiving the package. We may request photos of the damaged product for verification, and we will arrange for a replacement or refund, depending on your preference.

9. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. If your order hasn’t been processed or shipped yet, we will be happy to cancel it and issue a full refund. Once the order has been dispatched, we are unable to cancel or change the delivery details.

10. Customer Support

For any shipping-related inquiries, please reach out to us at:

  • Email: contact@thesterlingforge.in
  • Working Hours: Monday to Friday, 9:00 AM - 6:00 PM IST

Thank you for shopping at The Sterling Forge! We are committed to delivering your products as quickly and efficiently as possible.